This is the widget as a caller sees it, with one addition: the grey line
under each response is what your dashboard records. It names the approved
entry the answer came from, who approved it, and how confident the match was.
Same engine, different business
Switching reloads the demo as that business and starts a fresh conversation.
The engine, the receipts and the refusal behaviour are identical — only the
approved answers and blocked topics change.
Try to break it.
Ask what it costs to hire the firm, or where the office is, and it will answer from the approved library. Then ask what your case is worth, or whether you should give a statement to the adjuster. Those are blocked topics and it will refuse before it even looks anything up — confidence is never consulted. Then ask something nobody has written an answer for, like whether they handle boating accidents, and watch it land in the approval queue.
Prefer to hear it? The same engine answers out loud in the
voice demo.
Simulate
Ask a blocked question on each setting. During office hours it offers a transfer.
After hours it says plainly that nobody is there, commits to a callback
time, and asks for the number before the caller leaves.
I am the intake assistant for Harrington & Cole. A few quick questions, and an attorney can call you back ready to help. Ask me your own questions any time. Before anything else: are you somewhere safe, and have you been able to get medical attention?
ApprovedGreeting · set by the business
Try these
Current settings
Confidence threshold: 72%
Approved entries: 10
Blocked topics: 18
Waiting on approval: 0
Anything the assistant cannot answer here shows up in the
approval queue immediately.